Start with the business problem. The AI comes after.
veritix.ai is an Australian AI consultancy. We work out where AI genuinely helps your organisation, build the system that does it, and leave your team owning it.
What we build
Most AI projects start with a tool and go looking for a use. We work the other way around. These are the kinds of systems that usually come out of that conversation.
Customer-facing assistants
Something your customers can actually talk to, answering from your policies and content rather than making things up, and knowing when to hand over to a person.
For example: an AI concierge on a website that answers enquiries and points people to the right service.
Expert assistants built on your own knowledge
Your standards, procedures and hard-won internal know-how, made available on demand to every person who needs it, grounded so the answer is your organisation's answer.
For example: an on-demand subject matter expert staff can question at any hour.
Training and simulation systems
Practice environments where people rehearse difficult work safely, as many times as it takes, with assessment against the quality framework you already use.
For example: a live roleplay call that reacts to how the person handles it, then scores the transcript.
Internal automation and integration
The repetitive middle of a process, taken off your team. Document handling, triage, drafting and data movement, wired into the systems you already run.
For example: intake that reads what arrives, files it correctly and drafts the response.
How we work
Four steps, in that order. If the first one says AI is the wrong answer, we will tell you so, and that is a cheaper conversation than the alternative.
Understand the problem
What is slow, expensive or inconsistent today, who it affects, and what a better outcome would actually look like.
Prove it quickly
A working prototype on your real material, in weeks, so the decision is made on something you can use rather than a proposal.
Build it properly
Production build, integrated with your systems, with the security, hosting and accuracy work that separates a demo from a service.
Hand it over
Documentation, training and access, so your team can run and extend it. We stay involved because you want us to, not because you have to.
Recent work
One example of the above, end to end.
eMatrix had decades of training expertise and wanted their people to reach it on demand. veritix.ai architected and built eMatrix AI, the platform that now delivers it, along with the AI concierge on their website.
The eMatrix platform is one example of what we build, not the limit of it. The same approach applies wherever an organisation's knowledge, process or customer contact could work better.
Why veritix.ai
We are small on purpose. You deal directly with the person building your system, the work goes into production rather than into a report, and everything we deliver is meant to be owned by you afterwards.
Start a conversation
Tell us what is not working. If there is something worth building we will say what it would take, and if there is not, we will say that too.
Prefer email? chris@veritix.au